Frequently Asked Questions

PRODUCTS

Are all of Edith Hair Plus products available via the online store?


At this stage we have many products available online, but not all. Keep an eye out as we extend the range or check in store.





ONLINE ORDERS

Can I cancel or change my order?


After you've submitted your order, you won’t be able to change or cancel it. If you have an issue with your order, or experience online difficulties, please contact us on info@edithhairplus.com.au and we will do our best to help you with your query.




Do I have to be a member to shop online?


No, everyone is welcome to browse and shop online.




Is there a minimum order amount?


No, there is no minimum amount that you are required to spend.




How do I place my first order online?


As you browse the site for products, click 'Add to Cart'. When you are ready, select the shopping cart button located on the top right of every page and then click ‘Checkout’. Fill in the fields and then press ‘Place order now’.




How will I know if my online order has been completed successfully?


You will be sent a confirmation email as soon as you finish the checkout process. If you don't receive an email (don’t forget to check your ‘Junk folder’) or if you are unsure whether your order was successful, please email info@edithhairplus.com.au for assistance.





DELIVERY & TRACKING

Can I send a single order to more than one address?


We only accept one Australian delivery address per online order. If you need to send products to multiple addresses you'll need to place separate orders for each delivery address.




Can I specify special delivery instructions and choose a delivery time?


You cannot specify special delivery instructions or nominate times at this stage. However, you are able to send your order to an alternative Australian shipping address instead of your billing address. This is handy if you are sending your purchase as a gift or if you prefer that it's sent to your workplace.