TERMS & CONDITIONS

This website and any associated applications are owned and operated by Edith Hair Plus. 
The Terms and Conditions governing the use of this Site comprise these terms and conditions, any policies or other terms and conditions appearing on this Site and any laws or regulations applicable to this Site (“Terms and Conditions”).


ACCEPTANCE OF SITE TERMS AND CONDITIONS
By accessing, using, making a purchase or browsing this Site you agree to be lawfully bound by the Terms and Conditions governing this Site. We may amend or modify the Terms and Conditions without notice by posting the amended Terms and Conditions on this Site.
 
USE OF THE SITE
RESTRICTIONS ON USE OF THIS SITE
Information provided on this Site is for personal non-commercial use.  You must have parental or guardian approval to access and use this Site if you are not 18 years of age or over.  When using this Site you must not, and you must not attempt to, interfere with any security related features of this Site, any functions of this Site, modify the content of this Site, disrupt or otherwise interfere with this Site or the equipment supporting and hosting this Site, including servers and the network, or use the Site for data gathering, including by use of robots, screen scraping or other data mining tools or data extraction tools. 


INFORMATION ON THE SITE
We endeavour to be as accurate as possible in the information provided on this Site.  While care has been taken in providing information on this Site, including information about products and product descriptions, to the extent permissible by law Edith Hair Plus, its employees, related parties, directors, officers, agents, contractors and collaborators do not warrant the accuracy or completeness of the information provided and do not accept liability, including for any loss or damage, that results from reliance on information provided on this Site.
Attack.  Where reproduction is permitted that reproduction may only be used for personal non-commercial purposes.

 

HYPERLINKS, THIRD PARTY CONTENT AND ADVERTISING
This Site may contain hyperlinks to third party content and websites, third party content, paid advertising and other material derived from third parties 
The presence of Third Party Content on the Site, for example information pertaining to PayPal and other product information, or hyperlinks to Third Party Content is not to be taken as a recommendation, endorsement or approval of the Third Party Content by Edith Hair Plus, its employees, related parties, agents, do not warrant the accuracy or completeness of any Third Party Content and does not warrant a third party website is free of viruses or malware.
  Any complaint relating to Third Party Content accessed through a hyperlink on this Site should be directed to the third party website containing the Third Party Content.

 

PRIVACY
Our Privacy Policy sets out information regarding how we deal with your personal information.  Please see our Privacy Policy. 


COOKIES
In relation to this Site you consent to us using and gathering data using cookies, which you may be able to disable through your browser.
 
PURCHASE OF PRODUCTS
PRICING
Prices for products on the Site are in Australian Dollars and include GST.  Unless otherwise indicated all charges are in Australian Dollars.
YOUR ACCOUNT
If you have an account on the Site you are responsible for the confidentiality of your account information and password, and for securing your computer.  You are also responsible for ensuring the information is current and correct.
If you are using an account on the Site that is not your account you represent and warrant to us that you have authority to use that account and to legally bind the account holder to these Terms and Conditions and, to the extent you do not have authority to use the account, you assume all liability under these Terms and Conditions.

 

PLACING AN ORDER
Products may only be purchased for non-commercial use, with the exception of purchases made using ‘Trade’.
When placing an order you agree to follow the instructions and read any terms attaching to the placing of that order.
Orders may only be placed on the Site by persons who are 18 years of age or over. If you are not 18 years of age or over must have parental or guardian approval to place an order on the Site and parents and guardians must read and consent to these Terms and Conditions.
We reserve the right to decline fulfilling an order for any reason.  In the event your order is declined any amount paid by you in respect of that order will be refunded to you.
CREDIT CHECKS
By placing an order with us you consent to us conducting credit checks and to receive or convey information about you from and to third parties, including credit reporting bodies. 
GIFT CARDS
Gifts cards may not be used to place an order on this Site.
USE OF PRODUCT
When you place an order for a product on this Site you agree to use the product only for the purpose intended and in accordance with the instructions provided by the manufacturer.
DELIVERY
If orders are place separately they cannot be consolidated into a single order and you will be liable to pay the delivery amount attached to each separate order.
If products are to be delivered to a person other than you, you undertake to obtain consent to give their personal details to us.
If any details provided by you to us are incomplete, incorrect or not current, to the full extent permitted by law, we will not be liable to you or a third party for a failure or delay in processing an order.
We use various freight companies (Delivery Company) to deliver the order. 
You acknowledge and agree that, to the fullest extent permitted by law, we are not liable for any delays in delivery or damage to the products during transit, including direct or indirect loss, consequential loss, including damages for loss of profits, punitive and loss of opportunity.
You acknowledge and agree that it is your responsibility to take delivery of the order promptly during the delivery time of the Delivery Company.  If you are not available to take delivery the Delivery Company may leave instructions on where to pick up the order or attempt to re-deliver the order at their sole discretion.  You acknowledge and agree that the order may be returned to us if you do not take delivery or collect your order as instructed by the Delivery Company and that you may be charged an additional delivery fee for re-delivery of the order.
In the event an order is returned to us undelivered we may charge a fee for re-delivery.  
In the event we are unable to deliver the order to the address instructed we will inform you, cancel the order and refund the cost of the order to you.
In the event that we genuinely provide you with the incorrect product please contact us within 48 hours of receiving the product at info@edithhairpls.com.au . We will provide you with information on the process for the supply of incorrect goods and you will be provided with the correct product without further charge.
You acknowledge and agree that, the fullest extent permitted by law, on delivery of the order risk in the product transfers to you.

 

CANCELLATION
If your product is not available we will contact you, cancel the order and return to you any money paid in respect of that product. 
Once an order is placed the order cannot be cancelled.
If you really have a special circumstances need to cancel the order, please contact us by Email info@edithhairplus.com.au within 24 hours. We will calculate the cancellation time according to the time of the email is received.


RETURNS POLICY
We do not offer an exchange or refund for change of mind. Please refer to our REFUND AND RETURN POLICY.
If a product is faulty or defective please contact us within 14 days upon receiving the item and we will provide you with information about our return process, which may involve sending photos, other information and the product to us. 
If we determine the product is faulty or has a defect we will either provide you with a new product or refund price of product.  If we determine that the product is not faulty or does not have a defect we will return the product to you.  For the purpose of clarity a product is not faulty or defective due to fair wear and tear.

 

GENERAL TERMS
LIMITATION OF LIABILITY
You acknowledge and agree that, to the fullest extent permitted by law, Edith Hair Plus, its employees, related parties, directors, officers, agents, contractors and collaborators exclude liability, including direct or indirect loss, consequential loss, including damages for loss of profits, punitive and loss of opportunity, incurred that may arise from the use of the Site, including through the use of content and information, inaccuracies or incompleteness in the content, Third Party Content, any interruption to your business, computer viruses, corruption of data, delays in delivery, system malfunctions and failures, or other events beyond our control.
To remove doubt nothing in these Terms and Conditions seeks to limit or exclude any consumer guarantees or other statutory rights except to the extent permitted under the Competition and Consumer Act 2010 (Cth), or to limit any or exclude any liability except to the extent permitted by law.
INDEMNITY
You agree to indemnify and keep us indemnified against any damage, loss or costs incurred by us in connection with your use of the Site, a breach of these terms, any inaccurate or false information provided by you, or the contravention of any law in connection with your use of this Site.
WAIVER
No waiver of a breach these Terms and Conditions by will be construed as a waiver by us of any other past or future breach of these Terms and Conditions. 
SEVERABILITY
Where a provision of these Terms and Conditions is held to be unlawful, void, invalid or otherwise unenforceable, that part or provision will be severed to extent necessary and the remainder of the Terms and Conditions will remain in full force and effect.
TERMINATION
We may immediately, without issuing notice, suspend or permanently prevent you from accessing the Site in part or in whole if, in our reasonable opinion, you breach a provision of these Terms and Conditions.
NOTICES
Notices must be in writing and may be given by email unless otherwise stated in the Terms and Conditions or subsequently stated in writing by us.
UNFORESEEN CIRCUMSTANCES
We are not liable for a breach of our obligations under these Terms and Conditions if we are unable to fulfil our obligations due to an event beyond our reasonable control, including severe weather, fire, flood lightning, natural disaster, strikes, malicious damage, telecommunication or power or computer network failure, violent or disruptive events and events associated with any of these events.
JURISDICTION
These Terms and Conditions are governed by the laws in force in the State of Queensland, Australia and you submit to the non-exclusive jurisdiction of the courts of Queensland, Australia in respect of any claim arising out of these Terms and Conditions.


APPOINTMENT DEPOSIT POLICY
For all appointments 1 hour and over we require a deposit. For 1 hour appointments the deposit fee is $50, for appointments over 2 hours it is $100. This deposit will be deducted from the final fee following the client’s hair service. If a cancellation or change is made within 24 hours of the appointment this deposit will be forfeited. This deposit will also be forfeited in ‘no show’ circumstances. In some circumstances, clients may be required to pay the full appointment fee upfront, the same rules apply if a client cancels or reschedules within 24 hours of their scheduled appointment.
Services
It is of our highest priority to ensure that you are satisfied with your Edith Hair Plus Salon experience, and leave our salons looking and feeling your best. If for any reason you are unsatisfied with the service you have been provided, please either contact the salon directly, or email edithc@edithhairplus.com.au . 
If there is something not quite right with your style, we request the opportunity to correct this for you free of charge. We kindly ask that any style corrections be completed within 7 days. Please note that if you have visited another salon or attempted to correct your hair yourself before returning to Edith Hair Plus salon, we may not be able to offer a style correction.
Due care and skill is always provided in order to deliver exceptional service in our salon, and we generally do not provide refunds on services.

Products
If for any reason you are unhappy with a product you have purchased at a Edith Hair Plus please contact us to exchange the item within 14 days. Please note that we do not offer refunds or exchanges on items due to a change of mind, or if they have been opened or used (except if item is faulty).
If you receive an item that you believe it damaged or faulty, please return to the salon or follow the return and refund policy to receive an exchange within 14 days.

Any item or product given as a gift with purchase  is unable to be returned or exchanged, unless the item is damaged or faulty on arrival.  

 

ONLINE PURCHASE POLICY
All online purchases have the same returns and refunds policy as our in salon retail products. Clients must return products at their own cost and must first contact our office prior to posting any items back.

Ways you can receive your order. 

1.    Collection from chosen salon. You must specify if you would like to collect your product from our salon  if you don’t we will contact you via the provided contact details. If these details are incorrect we will do our best to get in contact with you. The salon will hold your chosen product for 3 days, if you do not collect within this time period  we cannot guarantee the stock will be available within the salon and you may have to wait until a new order arrives.

2.    Delivery to premises ‘paid. We will post your purchase using Australia 
Post standard postage parcel. We will provide you with a tracking number on the parcel. We cannot guarantee postage times nor where they will leave the parcel. We will do our best to assist you with shipping concerns but inquiries may be directed to Australia post.

3.    Free Shipping – Free shipping is made available to those who spend over a certain amount, however certain products may be excluded if delivery is specialised. Free shipping may be implemented, taken down or changed at any point under Edith Hair Plus discretion. 

 

HAIR  APPOINTMENT POLICY
During peak times we may take a deposit to secure your hair appointment at Edith Hair Plus Salon 
This deposit will go towards the payment of your service on the day. 
This deposit is refundable if you act within the cancellation policy.
We require all clients to be on time for their appointments, failure to do so may risk the loss of their appointment and deposit. 


If you cannot attend your appointment we request that you inform our team members a minimum 24 hours prior to your appointment time. 
Our hair stylist have the right to refuse service if they believe the service is unsuitable or unsafe to perform. 

 

ONLINE BOOKING POLICY
When booking online you agree to the full terms and conditions given to you at the time of booking. 
These terms and conditions include the possibility of a fee being charged against your credit/ debit card if you fail to show for your appointment OR cancel within 24 hours of your booked appointment.
The deposit charged will depend on the length of the appointment and it may be up to $100.